Privacy Policy

Last updated: 15 September 2026

Oaklyn Laurel Group Limited respects your privacy and is committed to protecting your personal information. This policy explains how we handle personal information when you visit oaklynlaurel.co.uk.

Who we are

Oaklyn Laurel Group Limited is the controller of personal information described in this policy. We are registered in England and Wales under company number 16080894.

Information we collect

This website does not have contact forms, user accounts or online payments. When you visit, our hosting and security providers may automatically process limited technical information, such as:

• your IP address;
• browser and device type;
• the pages and files requested; and
• the date and time of your request.

If you contact Oaklyn Laurel Group or one of our care homes using details on a linked website, that organisation will handle the information you provide under its own privacy arrangements.

How and why we use information

We use limited technical information to deliver the website, maintain its security, diagnose faults and understand its general performance. We do this where necessary for our legitimate interests in operating a secure and reliable website. We do not use information collected through this website for automated decision-making or profiling.

Cookies and analytics

We do not currently use advertising cookies or non-essential analytics cookies on this website. If this changes, we will update this policy and, where required, ask for your consent before setting non-essential cookies.

Who we share information with

We use service providers to host and secure the website. They may process limited technical information on our behalf and only for the purposes of providing those services. We may also disclose information where required by law or to protect our legal rights.

International transfers

Some service providers may process information outside the United Kingdom. Where this happens, we require an appropriate safeguard recognised under UK data protection law.

How long we keep information

We keep technical information only for as long as reasonably necessary for security, fault diagnosis and the operation of the website, taking account of our service providers' retention settings and any legal requirements.

Your data protection rights

Depending on the circumstances, you may have rights to ask us for access to your personal information, to correct or erase it, to restrict or object to its use, or to receive information you provided in a portable format. You may also withdraw consent where we rely on it. These rights can be subject to legal exceptions.

Contact us

To ask a privacy question, exercise your rights or make a complaint, write to:

We will respond to data protection requests within the time required by law. We may need to ask for information to confirm your identity.

Complaints

Please contact us first so that we have an opportunity to address your concern. You also have the right to complain to the Information Commissioner's Office, the UK's data protection regulator, through the ICO complaints service.

Changes to this policy

We may update this policy when our website or legal obligations change. The date at the top shows when it was last updated.